Uncover Electrical Purchaser Customer Satisfaction Drivers
Every distributor raves about their customer service
and, in a business where people make the difference, service is
everything.
Channel Marketing Group surveyed electrical
contractors, industrial customers and institutions. We asked them to rate the
importance of 24 service attributes and then to rate how their distributors
perform for them.
An industry customer satisfaction index (CSI) was
calculated.
Learn what is important to your customers. See
which of 107 distributors were explicitly mentioned by their customers and hear
(read) how your customers say you can improve and what you can do to retain
their business when you "mess" up.
The report is only $99
If you
have problems with PayPal,
email us
at dgordon@channelmkt.com
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